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Terms & Conditions

These terms and conditions are the contract between you and Nicola Brown Therapies. By booking and attending your treatment, buying a gift card / eGift card, booking online with Fresha or using my website you agree with the below statements.

 

Please read this agreement carefully.

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BOOKINGS & CANCELLATIONS

  • All appointments are made via text message, phone call, whatsapp, email and social media direct messaging. I will respond to enquiries within 24 hours during business hours. Appointments can also be made via my booking in system "Fresha".

  • I will confirm your appointment by text, whatsapp, email or social media direct messaging, if you do not receive this then your appointment is not secure and may be offered to someone else.

  • A reminder will be sent 48 hours prior to your appointment, please reply. If a reply is not received the appointment will be cancelled.

  • I do require a booking fee of £10.00 to hold your appointment, if you do not attend your appointment this will be lost.

  • Cancellation costs:​

    • Cancellation or reschedule within 24 hours of your appointment will be charged at 50% of the total value.

    • Cancellations on the day will be charged at full price.

    • If you fail to attend your appointment, the full treatment cost will be charged

    • Failure to pay the cancellation fee, will result in no further bookings.

  • ​You can change or cancel your appointment free of charge up to 48 hours in advance of your appointment.

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TIMINGS / LATENESS

  • Please allow yourself enough time for the appointment, as I take pride in my work.

  • If you arrive late to your appointment please be aware the treatment may not go ahead or the treatment will be shortened, to fit into the remaining time or even cancelled. Please note charges will apply.

  • Your treatment cannot be extended, as this will effect the next customer.

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CONSULTATIONS

  • You will be asked to complete a consultation form at the start of your first appointment. Consultations are required to help me assess if the treatment is correct for you or adapt if needed.

  • Contra indications are health conditions which cannot be worked on, if you are not sure please get in touch prior to your appointment to discuss. Occasionally a GP/consultant will need to agree to the treatment prior.

  • The consultation form is needed to identify allergies or contraindications which can effect the treatment provided.

  • Treatments will not be carried out without a consultation form being completed.

  • Whilst I take all due care in perfoming the treatment/service, I am not liable for side effects which occur as a result of customers own negligence.

  • You need to inform me if you are pregnant, have skin conditions, allergies or if you are receiving medical care from a doctor or health practitioner. You also need to inform me if you are on any medication as this may effect your treatment.

  • There will be times due to medical reasons you will need to refer back to your doctor or medical practitioner to see if the treatment can go ahead and will not effect current medication.

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REFUSAL OF TREATMENT

  • A consultation will be carried out, if a contra indication is to be found the treatment will be refused. 

  • Under no circumstances will verbal / physical abuse be tolerated. The treatment will be ended and you will be asked to leave.

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REPAIRS & REFUNDS NAIL SERVICES​

  • Gel polish is guaranteed chip and lift free for 48 hours after the service. If chips or lifting occurs after 48 hours, I will not be held liable and repairs will be charged at £2.50 per nail. Anything over 7 days will require removing and new product applied.

  • Refunds are not issued under any circumstances. 

  • Please note, I do not infill or repair another nail technician’s work.

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PRICES

  • The prices and services set out in this website may be subject to change without notice to the customer.

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COMPLAINTS

  • Please contact Nicola Brown Therapies if you have a complaint regarding a treatment please email hello@nicolabrowntherapies.co.uk

  • During your appointment you will be asked if you are happy with the service/treatment, at these points if something is not correct it can be rectified, during your appointment.

  • As stated refunds will not be given.

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SMOKING/VAPING

  • I operate a non smoking policy as my premises are within my family home and I use flammable substances.

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​​DATA PROTECTION

  • I collect data from you to provide a professional service, without this we are unable to carry out the service. 

  • I do not pass on any data to a third party.

  • I only collect data which is relevant to your treatment.

  • I use this data to keep in contact sending appointment reminders, offers, waiting/cancellation lists, newsletters with your consent.

  • Consultation cards are stored securely and access is limited to myself only.

  • Photos are used on social media and/or our website with your consent.

  • Consultation cards are stored for 7 years. After that time, information will be destroyed and disposed of if no longer needed.

  • All GDPR requirements will need a signature and this is carried out at your consultation.

  • All items stored on my computer/accessed through my phone are password protected with only myself having access to the password.

  • You have the right to access your records should you wish, please email hello@nicolabrowntherapies.co.uk

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PAYMENT

  • Payment can be made by card payment machine using izettle.

  • Cash please have the relevant amount as I do not carry change

  • Bank transfer

  • All payment must be completed prior to leaving the appointment.

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AGE RESTRICTIONS

  • Clients aged 17 and below will need parent / guardian consent and they will have to be present at the service, as this complies with my insurance terms and conditions.

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COVID-19​ / Illness

  • If you are feeling ill prior to attending your appointment, please reschedule your appointment. Charges may apply depending on when the appointment is cancelled.

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ARRIVAL TO YOUR APPOINTMENT

  • On your first appointment a picture message will be sent, this highlights my address, how to find my room and where to park.

  • Please arrive on time to your appointment, if you are early you will need to wait outside until your appointment time. If there is a car on my drive please park on the road and await for the parking space to become available.

  • If you are late for your appointment your treatment may have to be adapted or rescheduled, however, you will still be charged the full fee. Appointments need to run on time due to cleaning the equipment between clients.

  • Hand washing facilities are available upon entering the property, and these must be used.

  • All surfaces are thoroughly cleaned, this includes chairs, arm rests, lamp, desk, door handles etc.

  • Soft furnishings are sprayed with antibacterial spray.

  • Nail files are cleaned between appointments.

  • Metal instruments disinfected using soapy water and Barbicide after each client.

  • My hands are washed before and after each client, and gloves are worn when undertaking gel polish and pedicures.

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BLOCK BOOKINGS / PACKAGES

  • Block bookings and packages are to be paid for in full at the time of booking.

  • The treatments will need to be used within 6 months of the purchase date.

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GUESTS/CHILDREN

  • Please do not bring guests or children to your appointment due to insurance issues.

  • A adult has to be present if a child is under 18 years old.

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AFTERCARE ADVICE GEL NAILS & HOLISTIC TREATMENTS

  • Aftercare will be given to you after your appointment verbally and through message.

  • If you arrive at your appointment with another technicians lack of experience, damaged nails, skin or medical conditions, bittern nails. The longevity of the product maybe compromised.

  • Nail services are not guaranteed and are your sole responsibility once you leave the appointment.

  • If damage occurs please do not attempt to repair, contact for advice.

  • Gel needs to be maintained every 2/3 weeks, to keep the nail healthy.

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PROPERTY LOSS OR DAMAGE

  • It is your responsibility as the owner to take care of your property. I take no responsibility for loss or damage.

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PURCHASE GIFT CARDS & eGIFT CARDS

  • Gift cards can be purchased through my website or directly with me

  • Gift cards purchased directly with will need to be paid for on time of ordering and payment methods are cash, card or bank transfer

  • Gift Cards & eGIFT cards can not be redeemed for cash

  • eGift cards will be sent on the day the order is received, if you would like a different day please put this on the order.

  • Bags and boxes are upgraded options, gift cards do come with a standard envelope

  • If your gift card or eGift card is lost a replacement cannot be issued

  • When ordering a eGIFT card please make sure the email address is correct.

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RAFFLE PRIZES

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  • If a gift card is won through a raffle the card cannot be redeemed for cash

  • If a gift card won through a raffle is lost this cannot be replaced

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USE OF SITE BY CHILDREN

  • We do not sell products or provide services for purchase by children, nor do we market to children.

  • If you are under 18, you may use our website only with consent from a parent or guardian.

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MY RIGHT TO CANCEL AN APPOINTMENT 

  • In very rare occasions if I need to cancel my working day due to sickness of myself or my children I will contact you via text or email. I will contact you at the earliest possibility and give you the next available appointment.

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PREMISES 

  • My premises are based at my home and parking is allocated on my drive. The access to my room is down a path, then across a garden path. Please note due to the path not been wide enough and with little steps wheel chair access in not available. 

  • There is access to a family bathroom which is accessible through my house and up a flight of stairs. I do not have a downstairs toilet facility.

  • During evening appointments my family are at home and the toilet maybe in use.

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