Question 1

How Do I Book?

Accepted Answer

You can book by:

1. Online with my booking app OVATU
2. Send me a message via SMS, Whats App, Facebook or Instagram
3. Phone, leave a message and I will respond 
4. Email

When contacting please can you provide: Your Name, Mobile, Email, Treatment and  Date required.
 
I will respond within 24 hours during business hours.

When a date and time has been agreed I will send a official confirmation.

Prior to the appointment you will receive a reminder and a photo showing location and address.

Question 2

Where are you based?

Accepted Answer

I am based  in the beautiful town of Ashbourne, Derbyshire. If you know Ashbourne I am based at the top of Derby Hill.

Question 3

Do You Send Reminders?

Accepted Answer

Yes 48 hours prior to your treatment. Please confirm by replying to the message.  All reminders will be sent by SMS and Email with the help of my booking system OVATU.

Question 4

How Do I Pay?

Accepted Answer

I Take Cash, Card or Bank Transfer all transactions will be done prior to leaving.

Question 5

Do You Have Pets & Toilet Facilities?

Accepted Answer

We do not have pets.
 
I do have a family bathroom upstairs, which if needed can be made available.

Question 6

Where Do I Park?

Accepted Answer

You can park on my drive or there is on street parking. PRIOR to your appointment you will receive a photo of where to park. When you arrive you will see my logo park in front.
 
If there is a car already on the drive please do not block.

Question 7

Can I Bring A Guest / Children?

Accepted Answer

Please come alone to your appointment No babies, children, friends, family, boyfriends or husbands.
 
Bringing guests is against the rules stated in my insurance policy. 
 
Under 18's will have to have a parental person with them during the appointment.

Question 8

How Do I Cancel?

Accepted Answer

Life can change our plans very quickly please let me know as soon as you can if you no longer need your appointment.
 
48 Hours          FREE
24 Hours          50% of the treatment fee
On The Day    100% of the treatment fee
 
If the cancellations are not paid no new appointments will be made.

Question 9

Where Is Your Holistic Room?

Accepted Answer

I carry out all my Holistic Therapies in a private room at the back of my house, with direct access from the parking area.

Question 10

How Long Do Your Treatments Take?

Accepted Answer

Please allow yourself enough time. I pride myself on carrying out the best possible treatment.  The times are stated on my website next to the treatment you require.

Question 11

Who cannot have the Heel Peel Pedicure?

Accepted Answer

The Heel Peel can be missed out of the treatment if:
You use Roaccutane
Bleeding Skin
Sunburn
Eczema
Psoriasis
Swelling
Cuts & Abrasions
Infections 
Verrucae
Inflammation

Question 12

Are there nuts in your products?

Accepted Answer

Please let me know prior to your appointment if you have an allergy. I do use Sweet Almond Oil for massage but this can be altered to another oil.

Question 13

Where Do I Get Changed For A Massage?

Accepted Answer

I provide a privacy screen which is placed in position prior to you getting undressed. The screen is them removed when you are comfortable on the couch.

During the treatment when you are asked to turn. the towel is held in a position where you have privacy.

After the treatment the privacy screen is put back into place to allow you time to get fully dressed.

Question 14

Do I Have To Remove My Clothes?

Accepted Answer

No not for every treatment.

The treatments which require you to undress to your underwear are the massage appointments. Privacy is a key factor and I do have privacy screens and towels.

During a full body massage/Aromatherapy/Deep Tissue you are covered with a towel and blanket and only one area of the body is revealed at a time. Once the massage to that area is complete, it will be re covered.

The seated back massage has an option to keep your clothes on if that is your preference.

Question 15

What Health Issues Do I Need To Tell You About?

Accepted Answer

Prior to the treatment a consultation form is filled in. Please be open and honest when filling this form in. This helps me give you the best treatment to suit you.

If you are under a doctor or medical practitioner, please consult with them prior to your appointment. This gives clarification that the treatment you would like, will not effect your current treatment.

Question 16

Can I book treatments while pregnant?

Accepted Answer

YES, you can. I do carry out pregnancy massage but only after 12 weeks. If you are under consultant care please check prior to your appointment.

Question 17

What Products Do You Use?

Accepted Answer

I take pride in researching products for all my treatments. I will only use the best products in my services to give you the bespoke experience you require.

Question 18

Have you got disabled access?

Accepted Answer

Unfortunately my access is not wheel chair friendly. The ground is flat but, there is a slight step when you come into my garden.

Have you got a question? Lets see if its answered below.

Have you got a question?
Lets see if its answered below.