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Have you got a question?
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Frequently asked questions
- 01You can book by: 1. Online with my booking app OVATU 2. Send me a message via SMS, Whats App, Facebook or Instagram 3. Phone, leave a message and I will respond 4. Email When contacting please can you provide: Your Name, Mobile, Email, Treatment and Date required. I will respond within 24 hours during business hours. When a date and time has been agreed I will send a official confirmation. Prior to the appointment you will receive a reminder and a photo showing location and address.
- 02I am based in the beautiful town of Ashbourne, Derbyshire. If you know Ashbourne I am based at the top of Derby Hill.
- 03Yes 48 hours prior to your treatment. Please confirm by replying to the message. All reminders will be sent by SMS and Email with the help of my booking system OVATU.
- 04I Take Cash, Card or Bank Transfer all transactions will be done prior to leaving.
- 05We do not have pets. I do have a family bathroom upstairs, which if needed can be made available.
- 06You can park on my drive or there is on street parking. PRIOR to your appointment you will receive a photo of where to park. When you arrive you will see my logo park in front. If there is a car already on the drive please do not block.
- 07Please come alone to your appointment No babies, children, friends, family, boyfriends or husbands. Bringing guests is against the rules stated in my insurance policy. Under 18's will have to have a parental person with them during the appointment.
- 08Life can change our plans very quickly please let me know as soon as you can if you no longer need your appointment. 48 Hours FREE 24 Hours 50% of the treatment fee On The Day 100% of the treatment fee If the cancellations are not paid no new appointments will be made.
- 09I carry out all my Holistic Therapies in a private room at the back of my house, with direct access from the parking area.
- 10Please allow yourself enough time. I pride myself on carrying out the best possible treatment. The times are stated on my website next to the treatment you require.
- 11The Heel Peel can be missed out of the treatment if: You use Roaccutane Bleeding Skin Sunburn Eczema Psoriasis Swelling Cuts & Abrasions Infections Verrucae Inflammation
- 12Please let me know prior to your appointment if you have an allergy. I do use Sweet Almond Oil for massage but this can be altered to another oil.
- 13I provide a privacy screen which is placed in position prior to you getting undressed. The screen is them removed when you are comfortable on the couch. During the treatment when you are asked to turn. the towel is held in a position where you have privacy. After the treatment the privacy screen is put back into place to allow you time to get fully dressed.
- 14No not for every treatment. The treatments which require you to undress to your underwear are the massage appointments. Privacy is a key factor and I do have privacy screens and towels. During a full body massage/Aromatherapy/Deep Tissue you are covered with a towel and blanket and only one area of the body is revealed at a time. Once the massage to that area is complete, it will be re covered. The seated back massage has an option to keep your clothes on if that is your preference.
- 15Prior to the treatment a consultation form is filled in. Please be open and honest when filling this form in. This helps me give you the best treatment to suit you. If you are under a doctor or medical practitioner, please consult with them prior to your appointment. This gives clarification that the treatment you would like, will not effect your current treatment.
- 16YES, you can. I do carry out pregnancy massage but only after 12 weeks. If you are under consultant care please check prior to your appointment.
- 17I take pride in researching products for all my treatments. I will only use the best products in my services to give you the bespoke experience you require.
- 18Unfortunately my access is not wheel chair friendly. The ground is flat but, there is a slight step when you come into my garden.
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