Privacy Policy

Nicola Brown Therapies

My Contact Details

Name: Nicola Brown Therapies MAR

Address: 17 Lime Grove, Ashbourne, Derbyshire, DE6 1HP

Phone Number: 07709342011

Email: hello@nicolabrowntherapies.co.uk

Website: www.nicolabrowntherapies.co.uk

Date Revised: 21-01-2024

The purpose of processing client data

In order to give professional treatments, I need to gather and retain sensitive information about you and your health. I will only use this information for helping me with your treatment and with recommendations for your health and wellbeing during and after your appointment. I currently collect and process the following information:

Your contact details: Name, Address, Date of Birth, Email and Phone Number
Medical history and other health-related information
Treatment details and notes to help with the current and future appointments
To be able to contact you through text, Whats App, Instagram, Facebook, Email, Newsletter

How I get the personal information and why I have it

Most of the personal information I process is provided to me directly by you through

Completion of a consultation form
Completion of the subscribe form on my website www.nicolabrowntherapies.co.uk
Booking through my Fresha on line booking system
Purchasing a Gift Card or eGIFT card online.

and will be used for the following reasons:

To check the treatment is suitable for you and if adjustments need to be made
To be able to contact you regarding appointments
To be able to send appointment reminders with date and time and directions to the treatment room.
To be able to send information relating to Nicola Brown Therapies for example appointment availability, product releases, news and updates
Monthly newsletter with updates, advice and offers

I use the information that you have given me in order to:

Provide you with the best possible treatment options, support and advice.

Lawful Basis for holding and using client information

Under the UK General Data Protection Regulation (UK GDPR, the lawful basis we rely on for processing this information are:

(a) Your consent, you are able to remove your consent at any time. You can do this by contacting: hello@nicolabrowntherapies.co.uk or by selecting unsubscribe on your monthly newsletter.

(b) We have a contractual obligation

1.1 'Claims occurring' insurance: (records to be kept for 7 years after last treatment)

1.2 Law regarding children's records (records to be kept until the child is 25 or if 17 when treated, then 26)

(d) We have a vital interest

(e) We need it to perform a public task

(f) We have a legitimate interest - As I hold special category data, the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner

Lawful Basis for holding and using client information

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the information you have given me on your consultation in relation to:

Appointment times and directions
Information which will help you with your health and wellbeing
Monthly newsletter sent to your email
Whats App Group texts regrading information on offers, availability

I will contact you by your email address when you subscribe through my website in relation to:

Newsletters and updates through email
You can unsubscribe at any time by clicking the "unsubscribe" button.
If you have any queries please contact me at hello@nicolabrowntherapies.co.uk

I keep your personal information for 7 years. I will then dispose of your information by correct methods as advised by the ICO.

Your data protection rights

Under data protection law, you have rights including:

Your right to be informed - To know how your information will be held and used.

Your right of access - you have the right to ask for copies of your personal information.

Your right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - you have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing of personal data - you have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

The right to object - To be able to tell your therapist you don't want them to use certain parts of your information or only to use it for certain purposes.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@nicolabrowntherapies.co.uk if you wish to make a request.

Therapists Rights

Please note:

If you don't agree to your therapist keeping records of information about you and your treatments, or if you don't allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
Your therapist has to keep your records of treatments for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without permission.

CCTV

CCTV / Ring Door Bell is for crime prevention. They are used for maintaining the security of my property and premises and for preventing and investigating crime only. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers, clients, offenders and suspected offender, members of the public and those inside, entering or on the immediate vicinity of the area under surveillance. Where necessary or required information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry,

Taking pictures and videos of treatments

Nail Treatments - At the end of the appointment a picture or video maybe taken to place on my social media to showcase my work and skills. You will not be identified or referenced on the post and the picture will only be of your nails only. You can opt out of having pictures taken.

Holistic Treatments - Photos and videos will only be taken with consent prior to the treatment. The treatments will be advertised as "filming sessions" at a reduced cost and will be carried out for the main purpose of creating content for my social media. You will not be identified by name in the material produced, but you will be recognisable. You can opt out of having the picture / video released and can request for it to be taken down.

Minors

Nicola Brown Therapies does not knowingly collect data from children under the age of 17. When minors attend appointments they will be accompanied by an adult and a consultation filled out by the parental guardian. My website is not for under 18's and is the responsibility of the parental guardian to monitor their internet use. My website does not ask for a age to join my mailing list or to buy products.

Cookies

Nicola Brown Therapies may use various technologies to collect and store information, when you visit my website such as cookies or similar to identify your browser and device. By using my website you consent to the use. There will be a consent box which will appear when you access my website highlighting this.

Paying by card

On using your card for payment I only use two methods. Zettle by Paypal card reader and WIX online store payments which are through Stripe. Please see their relevant Privacy Policy and Terms & Conditions.

Feedback & Reviews

Feedback received by Google Reviews, Facebook Reviews, text, email, whats app, social media, direct messaging, will be used across all my social platforms. Your name and personal details will be removed and only the words relating to the treatment will be shown. No reference to you will be made.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Nicola Brown Therapies by sending an email to hello@nicolabrowntherapies.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office

Wycliffe House

Water Lane, Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk